{"id":59,"date":"2003-12-31T19:27:14","date_gmt":"2003-12-31T19:27:14","guid":{"rendered":"https:\/\/www.docbug.com\/blog\/archives\/59"},"modified":"2003-12-31T19:27:14","modified_gmt":"2003-12-31T19:27:14","slug":"number-mobility-26-days-and-still-holding","status":"publish","type":"post","link":"https:\/\/www.docbug.com\/blog\/archives\/59","title":{"rendered":"Number mobility: 26 days and still holding"},"content":{"rendered":"

I got a new cellphone back on December 5th, swapping out my T-Mobile Sidekick<\/a> for an AT&T Treo 600<\/a> (both good phones, but AT&T has much better coverage in my area). I also signed up to transfer my T-mobile number over to my new phone.<\/p>\n

Twenty-six days and about 8 hours on hold with technical support later and I’m still waiting for my number to be transferred. The problem is a classic multi-system gridlock. AT&T sent a request for number transfer to T-mobile through Telcordia<\/a>, an intermediary that handles number portability communication between the various telcos. They then sent a follow-up with more information, but the follow-up arrived at T-mobile before the main request arrived. This wedged T-mobile’s system and caused both requests to be dropped. Now T-mobile is asking AT&T to cancel and resubmit the request, because they can’t get their side unwedged. Unfortunately, AT&T’s system can’t cancel requests that are awaiting a response. Gridlock.<\/p>\n

There’s no one person to blame here. T-mobile’s system clearly shouldn’t have gotten wedged so easily, Telcordia shouldn’t have delivered messages out of order, and AT&T shouldn’t have sat on the request for three weeks when they thought the ball wasn’t in their court. Most importantly, both telcos need more staff to cut through the hour+ hold times.<\/p>\n

At long last I’ve gotten the problem escalated at AT&T, thanks to a dedicated number mobility group member named Andrea who was willing to wait through T-mobile’s hold time and patch me into the call. They now say it’ll be another 48-72 hours, which will bring them just under the 30-day return policy on my new phone. Here’s hoping…<\/p>\n

Update:<\/b> And 29 days after purchase, my new phone finally takes calls! (And there was much rejoicing.) FYI, you can cut to the head of AT&T’s customer support queue by dialing 1-888-799-1305 and selecting 3G and English. This is the priority queue used by AT&T stores, though customers can also use it. (Thanks to Nelson<\/a> and Vyruz Reaper<\/a> for the number.)<\/p>\n","protected":false},"excerpt":{"rendered":"

I got a new cellphone back on December 5th, swapping out my T-Mobile Sidekick<\/a> for an AT&T Treo 600<\/a> (both good phones, but AT&T has much better coverage in my area). I also signed up to transfer my T-mobile number over to my new phone.<\/p>\n

Twenty-six days and about 8 hours on hold with technical support later and I’m still waiting for my number to be transferred. The problem is a classic multi-system gridlock. AT&T sent a request for number transfer to T-mobile through Telcordia<\/a>, an intermediary that handles number portability communication between the various telcos. They then sent a follow-up with more information, but the follow-up arrived at T-mobile before the main request arrived. This wedged T-mobile’s system and caused both requests to be dropped. Now T-mobile is asking AT&T to cancel and resubmit the request, because they can’t get their side unwedged. Unfortunately, AT&T’s system can’t cancel requests that are awaiting a response. Gridlock.<\/p>\n

There’s no one person to blame here. T-mobile’s system clearly shouldn’t have gotten wedged so easily, Telcordia shouldn’t have delivered messages out of order, and AT&T shouldn’t have sat on the request for three weeks when they thought the ball wasn’t in their court. Most importantly, both telcos need more staff to cut through the hour+ hold times.<\/p>\n

At long last I’ve gotten the problem escalated at AT&T, thanks to a dedicated number mobility group member named Andrea who was willing to wait through T-mobile’s hold time and patch me into the call. They now say it’ll be another 48-72 hours, which will bring them just under the 30-day return policy on my new phone. Here’s hoping…<\/p>\n

Update:<\/b> And 29 days after purchase, my new phone finally takes calls! (And there was much rejoicing.) FYI, you can cut to the head of AT&T’s customer support queue by dialing 1-888-799-1305 and selecting 3G and English. This is the priority queue used by AT&T stores, though customers can also use it. (Thanks to Nelson<\/a> and Vyruz Reaper<\/a> for the number.)<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[5],"tags":[],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-media-technology"],"_links":{"self":[{"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.docbug.com\/blog\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}